Information

Below are How-To’s and information on our new ordering and job information software, MyPrintFlow. It is a web-based application that will streamline your orders and aid you with job tracking. Features like dynamic price calculators, multiple shipments per order, and realtime job status and history are just a small sample of the powerful tools provided.

We understand, despite every effort to make these new tools easy to use, you may have questions or need assistance from time to time. Feel free to refer to this Help Center for all your printing related questions!

Ordering and Dashboard Help

• How do I signup?
• Oops, I forgot my password...
• How do I place an order?
• How do I check my orders or print an invoice?

More Help

• To prevent problems with your file, refer to our most common errors list.
• What is the best way to make digital images to be used in my job?
• Learn more about monitor calibration for color accuracy.
• What is CMYK and why do we prefer this over RGB or Pantone?
• Postal regulations and other information to help prepare your mailings.
• Got questions about printing terms we use? Refer to our complete glossary of typical terms used by this printer.
• What is a PDF and how do I use it?
• California Reseller Certificate Download

Application Help & Templates

We have information for each design application that we accept. Click on the application of your choice to find templates to download and handy guidelines for preparing your files for best results when submitting your order. These help centers will help you avoid the most common errors when preparing your files.

 Adobe Photoshop® - TIFF or PDF (PDF for CS versions only)

 Adobe Illustrator® CS - Illustrator EPS

 Adobe Illustrator® 8, 9, 10 - TIFF, PDF (PDF for CS only)

 Adobe InDesign® CS - PDF (PDF for CS versions only)

 Adobe InDesign® 1.5, 2 - InDesign Document

 Quark Xpress® 6 - PDF (PDF for 6.0 versions only)

 Quark Xpress® 3, 4, 5 - Quark Document

 Adobe PageMaker® - PageMaker Document

Other Resources

• Adobe Systems Inc. - Help for Adobe Creative Software
• Apple, Inc. - Design and Print better with a Mac...
• Apple Pro Help - Design Tips and Techniques from Apple
• Quark Inc. - Help for Quark Xpress